Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: December 2024
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.
Information You Provide:
- Account registration information (name, email, phone number)
- Profile information and preferences
- Communication with us (support requests, feedback)
- Payment and billing information
- Content you create or upload to Service101
Information We Collect Automatically:
- Usage data and interaction with our services
- Device information (IP address, browser type, operating system)
- Log data and cookies
- Location information (if you enable location services)
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving Service101
- Processing transactions and sending related information
- Sending technical notices, updates, and support messages
- Responding to your comments, questions, and customer service requests
- Monitoring and analyzing trends, usage, and activities
- Personalizing and improving your experience
- Facilitating contests, sweepstakes, and promotions
- Detecting, investigating, and preventing fraudulent transactions
- Complying with legal obligations
We may share your information in the following circumstances:
With Your Consent:
We may share your information when you give us explicit consent to do so.
Service Providers:
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
Legal Requirements:
We may disclose your information if required to do so by law or if we believe such disclosure is necessary to comply with legal obligations, protect our rights, or ensure safety.
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal data
- Restriction: Request limitation of processing
- Portability: Request transfer of your data
- Objection: Object to processing of your personal data
- Withdraw Consent: Withdraw consent for data processing
How to Exercise Your Rights: Contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.
We use cookies and similar tracking technologies to collect and track information about your use of our services.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function
- Analytics Cookies: Help us understand how you use our services
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.
We may share your information in the following circumstances:
With Your Consent:
We may share your information when you give us explicit consent to do so.
Service Providers:
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
Business Transfers:
We may share your information in connection with any merger, sale of assets, or acquisition of all or a portion of our business.
Legal Requirements:
We may disclose your information if required to do so by law or if we believe such disclosure is necessary to comply with legal obligations, protect our rights, or ensure safety.
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Account information: Retained until account deletion
- Usage data: Typically retained for 2-3 years
- Communication records: Retained for 5 years for legal compliance
- Payment information: Retained as required by financial regulations
You may request deletion of your personal data at any time, subject to legal and contractual restrictions.
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal data
- Restriction: Request limitation of processing
- Portability: Request transfer of your data
- Objection: Object to processing of your personal data
- Withdraw Consent: Withdraw consent for data processing
How to Exercise Your Rights: Contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.
We use cookies and similar tracking technologies to collect and track information about your use of our services.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function
- Analytics Cookies: Help us understand how you use our services
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.
Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.
Third-Party Services We Use:
- Payment processors (Stripe, PayPal)
- Analytics services (Google Analytics)
- Cloud storage providers (AWS, Google Cloud)
- Communication tools (email, SMS providers)
We encourage you to review the privacy policies of any third-party services you access through our platform.
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on this page
- Sending you an email notification
- Providing notice through our services
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy, please contact us:
Kieran Stack Pty Ltd
Email: privacy@service101.com
Phone: +61 (0) 123 456 789
By using Service101, you acknowledge that you have read and understood this Privacy Policy.
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